Refund and Returns Policy

Hopefully we don’t need to come to this page… but, if it does and you are not happy with your gift ~ READ BELOW ~


Our refund and returns policy lasts 30 𝑑𝑎𝑦𝑠. An exchange or repair to jewelry will be an option after purchase date if the following occurs:

*tђє ฬเгє ๒гєคкร~ D͙͙O͙͙ ͙N͙͙O͙͙T͙͙ ͙t͙͙w͙͙i͙͙s͙͙t͙͙ ͙t͙͙h͙͙e͙͙ ͙w͙͙i͙͙r͙͙e͙͙ ͙w͙͙r͙͙a͙͙p͙͙p͙͙e͙͙d͙͙ ͙a͙͙r͙͙e͙͙a͙͙s͙͙,͙͙ ͙a͙͙s͙͙ ͙t͙͙h͙͙i͙͙s͙͙ ͙w͙͙i͙͙l͙͙l͙͙ ͙c͙͙a͙͙u͙͙s͙͙e͙͙ ͙t͙͙h͙͙e͙͙ ͙w͙͙i͙͙r͙͙e͙͙ ͙t͙͙o͙͙ ͙w͙͙e͙͙a͙͙k͙͙e͙͙n͙͙ ͙a͙͙n͙͙d͙͙ ͙s͙͙n͙͙a͙͙p͙͙.

*Hemp knotted neckaces tend to shred a bit or fray a bit from use in a fast paced jobs in high use areas. Eternal Minds will replace the item up to 90 days after the purchase date.


To be eligible for a return ~𝑓𝑜𝑟 𝑎𝑛𝑦 𝑜𝑡𝘩𝑒𝑟 𝑟𝑒𝑎𝑠𝑜𝑛~ your item must be unused and in the same condition that you received it 30 𝑑𝑎𝑦𝑠 𝑎𝑓𝑡𝑒𝑟 𝑝𝑢𝑟𝑐𝘩𝑎𝑠𝑒 𝑑𝑎𝑡𝑒.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping returns

To return your product, you should mail your product to:

920 Stargate Dr. Colorado Springs, CO 80911

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

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